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Refunds & Exchange Policy

Defective Goods

On the delivery of the goods the customer is responsible to check that the goods aren’t defective. If the customer accepts the delivery the product pass in his property and he shall be responsible of any defective goods.

If on delivery any of the Goods are defective in any material respect and either the Customer lawfully refuses delivery of the defective Goods or, if they are signed for on delivery as “condition and contents unknown” the Customer gives written notice of such defect to the Supplier within 1 Business Days of such delivery, the Supplier shall at its option:

Replace the defective Goods within 10 Business Days of receiving the Customer’s notice; or

Refund to the Customer the price for those Goods which are defective;

but the Supplier shall have no further liability to the Customer in respect thereof and the Customer may not reject the Goods if delivery is not refused or notice given by the Customer as set out above.

No Goods may be returned to the Supplier or exchanged unless the products are defective or damaged.

No Goods may be returned to the Supplier without the prior agreement in writing of the Supplier.  Goods returned which the Supplier is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at the Supplier’s sole discretion the Supplier shall refund or credit to the Customer the price of such defective Goods but the Supplier shall have no further liability to the Customer.

The Supplier shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the Supplier’s instructions (whether given orally or in writing), misuse or alteration of the Goods without the Supplier’s prior approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.

Subject as expressly provided in these Terms and Conditions, and except where the Goods are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Right to Return the Goods and to Receive a Refund

The Customer may cancel the Contract and return the Goods to the Supplier and obtain a refund of the price of the returned Goods if the Goods are defective or damaged